The DOAS returns policy allows eligible clothing returns within 30 days of delivery. This page explains how to return an order, who pays for return shipping and how refunds work.
Please note that this policy is part of a student project. It demonstrates a return process for a fictional online clothing store.
Return Conditions
Please return clothing unworn, unwashed and in its original condition, with all tags attached. You can try items on to check the fit. However, please avoid wearing them for longer periods before deciding whether to return them.
Before packing your return, check that you have included the correct items and your order number. This helps us identify your purchase and process your request.
How to Return a DOAS Order
First, pack your items securely to protect them during transport. You can reuse the original packaging if it is still suitable.
Next, include a note with your order number and the items you are returning. Then send your parcel to the demonstration address below:
DOAS
Store Street 12
8000 Aarhus C
Denmark
We recommend using a tracked shipping service. Also, keep your shipping receipt and tracking number until the return process is complete.
Refunds
Once we receive your parcel, we check the returned items. If they meet the return conditions, we issue a refund to your original payment method.
Your bank or payment provider may need a few business days to display the refund. Therefore, check your account again before contacting us about a missing payment.
Return Shipping
Customers pay return shipping costs unless the item is damaged, defective or incorrect. Shipping prices depend on your chosen carrier, so check the cost before sending your parcel.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us before returning it. Include your order number and a short description of the problem. If possible, attach clear photographs so we can understand the issue and explain the next steps.
Need Help?
For questions about the DOAS returns policy, refunds or return shipping, contact support@doas.dk. Include your order number if your question concerns a specific purchase.
This policy and its contact details are for demonstration purposes only. Do not send parcels or personal information to the listed address or email.